Position Details

The Order to Cash (O2C) Global Process Owner is responsible for overseeing and optimizing the global O2C process across the organization. This role will manage accounts receivable processes including order entry, billing, credit & cash management, collections, system administration, master data management, and data analytics. The Global Process Owner will collaborate with cross-functional teams to drive operational efficiency, standardization, and compliance, while focusing on implementing best practices, continuous improvement, and leveraging data analytics for strategic decision-making.

The successful candidate will bring a blend of strategic leadership, process expertise, and technical proficiency to enhance efficiency and drive value for the organization.

Key Responsibilities

• Work closely with regional commercial teams, finance, IT, and other departments to ensure O2C processes are aligned with broader business objectives.
• Lead the development, standardization, and optimization of global Order to Cash processes across all business segments, ensuring alignment with business needs and best practices across regions, fostering a culture of continuous improvement and innovation.
• Drive adoption of new tools, technologies, and methodologies that enhance end-to-end process efficiency.  Develop and monitor KPIs and SLAs for O2C performance.
• Oversee the administration and optimization of process-related systems. Work closely with IT to ensure systems are effectively supporting business processes. Collaborate with system vendors to manage performance, service levels, and continuous improvement efforts. Ensure that system enhancements are aligned with the business’s strategic objectives.
• Lead global master data management initiatives to ensure data accuracy, consistency, and compliance across all systems in collaboration with the Master Data team. Establish governance policies for customer master data.
• Develop and manage analytics capabilities to provide actionable insights into days sales outstanding, order entry and sales statistics, and process efficiency. Implement data-driven decision-making to support strategic initiatives.
• Ensure global O2C processes comply with company policies, regulatory requirements, and audit standards. Proactively identify and mitigate risks related to in-scope processes and data management.
• Develop and implement training programs to ensure end users understand and follow standardized O2C processes. Lead change management initiatives to support the successful implementation of new systems and processes.
• Manage third-party relationships (e.g., billing platforms, collection agencies).

Key Competencies

Skills

Education & Experience

• Bachelor’s degree in Business, Information Systems, or a related field (Master’s degree or MBA preferred).
• 8+ years of experience in sales support, accounts receivable, collections, or a related field with a focus on O2C processes, system administration, and transactional operations.
• Extensive experience with ERP systems (JD Edwards and Oracle preferred) and O2C platforms and the ability to lead system configuration and optimization initiatives.
• Expertise in master data management, process standardization, and process governance.
• Strong knowledge of global O2C processes, including sales order management, customer onboarding, and collections.
• Experienced working in a matrixed environment.
• Proven experience in leading process improvement initiatives and managing cross-functional, global teams.
• Advanced analytical skills with experience in data-driven decision-making, analytics, and reporting tools.
• Experience in managing centers of excellence focused on process improvements and best practice implementation.
• Professional certifications such as CARP, CCCM, or PMP are a plus.