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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.


The Director, US Ruminant Technical Services is an integral part of our Sales team based out of our US - Quincy, IL - Remote site.


Position Details

The director of US ruminant technical service is accountable for leadership of the technical team, support of sales delivery, and vision execution in alignment with the overall US ruminant business strategy. In this role, the director of US ruminant technical service will be responsible for people/performance management and coaching of technical personnel, technical service and development of training necessary to drive the sales of the Phibro NSP and vaccine portfolio, support sales budget delivery and growth, lead the market support research efforts for the Phibro NSP portfolio, and implementation of strategic actions. In addition, the director of US ruminant technical service will be a member of the US ruminant leadership team, which is accountable for delivery of US ruminant team goals and strategies.

Key Responsibilities

  • Setting clear goals and expectations with each technical team member through regular check-ins and coaching, in alignment with Phibro’s leadership behaviors and value selling model.
  • Effectively manage risk, uncertainty, and conflicting priorities to develop objectives and help support the achievement of sales and expense targets in the US ruminant team.
  • Lead market support research planning and execution for Phibro ruminant NSP portfolio.
  • Support publication of research trial results in the scientific literature, conference proceedings, and industry magazines.
  • Develop and coordinate necessary technical training for Phibro ruminant NSP and vaccine products.
  • Assist in the development and implementation of marketing strategies for the ruminant business to contribute to the achievement of company goals.
  • Leadership of operational, strategic, and tactical components of the US ruminant business and vision.
  • Be present at trade shows and industry events to build Phibro brand and grow in professional knowledge, experience, and relationships.
  • Influences and shapes the development of the business plan for the overall US ruminant business.
  • Leads by example with introduction of new Phibro products and strategies.
  • Provide input across organizational and functional boundaries to influence internal change necessary to create tangible results for US ruminant business growth.
  • Monitor industry trends and competitive activity and provide guidance to ruminant business strategies.
  • Participate in identification of targeted new product needs and evaluation of suitability of new products for development.
  • Build strategic relationships with staff nutritionists at major feed manufacturers, independent nutritionists, and key university researchers.

Key Competencies

Prioritizing and Organizing Work
Supporting Organizational Goals
Managing Time
Acting Strategically
Assessing and Understanding People
Attentive Listening
Business Acumen
Championing Customer Needs
Communicating Effectively
Creating and Maintaining Networks
Critical Thinking
Customer Service Orientation
Demonstrating Initiative
Demonstrating Tenacity and Perseverance
Detailed Oriented
Displaying Confidence and Composure
Displaying Technical Expertise
Driving for Results
Establishing Relationships
Interacting with People at Different Levels
Leveraging Opportunities
Making Convincing Arguments
Making a Strong Impression
Negotiating Agreements
Problem Solving
Using Computers and Technology


Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Extensive client interaction skills.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
Must have proven sales skills and previous contact with clients and their operation.
Must have sales skills to effectively help the client to overcome obstacles.
Strong client satisfaction skills essential.
Strong empathic approach to client needs.
Proficiency in Microsoft Office Products
A motivated self-starter, work well in groups and demonstrate excellent customer service.

Education & Experience

  • PhD or DVM/VMD in dairy science, animal science/animal nutrition, veterinary medicine with ruminant experience, or other agriculture related discipline.
  • Minimum of 5 years industry experience with demonstrated success in technical service, sales support, and research proficiency requiring a collaborative approach with preferred experience in ruminant, feed, or agriculture related industry.
  • Models the collaborative behavior required for a team-oriented and performance-driven environment.
  • Proven track record of managing complexity with comfort in supporting the achievement of annual sales targets, building and advancing strategic customer relationships, handling multiple priorities, leading projects, and working in a collaborative manner.
  • Must possess strong written and verbal communication skills with ability to make professional presentations and proposals to both internal management and customers.
  • Demonstrated ability to lead through ambiguity and change.
  • Willing to travel up to 50% overnight.


Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Sales 
Location: US - Quincy, IL - Remote 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00 

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