Position Details

The Senior NCS Engineer is expected to provide a wide range of services. Services are on a global scale, with particular emphasis on maintenance of user accounts and support of virtual and stand-alone server infrastructure. The below statements are intended to describe the general nature of work being performed by team members fulfilling this role. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Key Responsibilities

• Active Directory Design and Implementation: Design, deploy, and maintain Active Directory structures that align with organizational requirements and best practices
• User and Group Management: Create, modify, and manage user accounts, groups, and permissions to ensure secure and efficient access to network resources
• Email Management: Configuring and managing email services, including mailbox creation, message traces, retention policies, SPF, DKIM, DMARC configuration and policies, distribution lists, and spam filtering
• Administer and support core Microsoft and Citrix technologies. Provide top level global support of all Microsoft 365 services including Teams, SharePoint, Azure, Exchange
• Administer and support Citrix server environment. Support application management in Citrix environment. Monitor and maintain Citrix servers, publish applications, content, and desktops to users in Citrix Management Console
• Assist in management and support of internal and external DNS systems
• Develop and implement project plans, risk assessments and contingency plans
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
• Upgrades and Patch Management: Plan and execute upgrades, patches, and updates to ensure the security and performance of the Active Directory environment
• Ensures that records of system downtime and equipment inventory are properly maintained
• Develop new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability

Key Competencies

Skills

Education & Experience

• Bachelor’s degree in computer science (or related area) preferred
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired
• Proven experience as an Active Directory Administrator in a large enterprise environment
• Active Directory/LDAP user and group administration experience is required
• LAN Routing and Switching design, configuration, and troubleshooting (VLANs, IP Subnetting) experience is required