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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

 

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.

 

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

 

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

 

The Service Desk Analyst is an integral part of our Network and Computing Services team based out of our US - Quincy, IL - Office (Corp) site.

 

Compensation range for this position is $55,000.00 -$65,000.00

 

Position Details

This role will provide end user support on a global basis for all PC Hardware & Software, mobile devices, user accessibility, and related issues in order for Phibro users to be able to perform their assigned duties on a daily basis.  Create and maintain end-user and training documentation.   

Key Responsibilities

  • Build and configure new PCs including installation of software along with end user customizations.  Deliver PC to end users with instructions and provide orientation.  
  • Monitor and update the ITSM ticketing system.  This includes managing open tickets and updating end users appropriately on the status of their issue.  Escalate tickets as necessary to management per approved guidelines.  
  • Provide world-class support to the Phibro end user community.  This includes but is not limited to application support, printer maintenance and password resets. 
  • Troubleshoot hardware, software and network problems.  Escalate as needed. 
  • Work with all users at Phibro to ensure that their daily needs are met in order for them to do their job. 
  • Multi-task on a daily basis.  Multi-tasking is required to address multiple issues simultaneously. 
  • Provide white glove support for senior management executives and high profile customers to ensure their needs are handled expeditiously. 
  • Ensure obsolete equipment is properly disposed of in accordance with Phibro polices.  Local, state, and federal government mandated requirements must be followed on all disposal activities.

Key Competencies

Accountable
Adaptable
Attentive Listening
Business Acumen
Championing Customer Needs
Committed
Collaborative
Communicating Effectively
Coordinating Project Activities
Creating and Maintaining Networks
Critical Thinking
Customer Service Orientation
Delivering High Quality Work
Demonstrating Initiative
Detailed Oriented
Displaying Technical Expertise
Driving Projects to Completion
Driving Continuous Improvement
Establishing Relationships
Evaluating and Implementing Ideas
Interacting with People at Different Levels
Interpersonal Skills / Communication
Managing Time
Prioritizing and Organizing Work
Problem Solving
Pursuing Self-Development
Serving Customers
Showing Caring and Understanding
Supporting Change
Supporting Coworkers
Supporting Organizational Goals
Testing and Troubleshooting
Thinking Globally
Trustworthy
Using Computers and Technology
Working with Diverse Populations

Skills

Excellent Written and Verbal Communication Skills
Interpersonal skills sufficient to communicate verbally and in writing with others in an objective and cooperative manner.
Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
High degree of time management skills and ability to handle multiple priorities and projects at once.
Advanced organizational skills.
Ability to demonstrate and provide examples of continuous personal development and improvement.

Education & Experience

  • Minimum 2 years of experience in a Microsoft Enterprise environment providing desktop and end user support. Working knowledge of LAN/WAN/VPN Infrastructure. 
  • Experience with and knowledge of commonly accepted business practices as they relate to IT and end user support. 
  • Microsoft certifications: MCTS; MCDST; or equivalent experience.   

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits. 

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate   
Division: Corporate 
Department: Network and Computing Services 
Location: US - Quincy, IL - Office (Corp) 
Work Schedule: Monday - Friday (Standard Work hours) 
 

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