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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.


The Customer Solutions Representative is an integral part of our Customer Service team based out of our US - Quincy, IL - Office (MNNS) site.


Position Details

This position will provide sales support and superior customer service to domestic accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions.  Candidate must be driven by passion to help others.

Key Responsibilities

  • Accurately process sales orders to meet customer requirements
  • Promote customer loyalty by consistently delivering quality products
  • Drive for continuous improvement in service, quality and efficiency
  • Confirm transportation arrangement for shipment of materials
  • Communicate customer activity with Account Managers
  • Support and respond to product inquiries/requests from both prospective and current customers
  • Resolve issues and complaints, and implement solutions for the best customer experience
  • Other Duties as assigned


See What Needs to Get Done

Sees possibilities and opportunities for how to contribute to the achievement of the Phibro goals

Gets It Done

Demonstrates clear motivation and focus on achieving measurable and tangible results. Consistently completes tasks and projects on time.

Gets It Done the Right Way

Works with high level of integrity at all times

Requirements and Qualifications

  • Bachelor’s degree or related experience preferred
  • Minimum of 3 years of customer service or sales experience
  • Microsoft Office applications experience
  • A minimum of 2 years ERP experience, preferred, not required
  • Strong problem solving skills
  • Strong organization skills, demonstrated ability to multi task and manage time with good attention to detail.
  • Willing to travel on occasion


We offer excellent company benefits including group medical and dental insurance, life insurance, and a 401(k) plan. 



Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Customer Service 
Location: US - Quincy, IL - Office (MNNS) 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00 

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