Position Details

This position will provide sales support and superior customer service to domestic accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions.  Candidate must be driven by passion to help others.

Key Responsibilities

• Accurately process sales orders to meet customer requirements
• Promote customer loyalty by consistently delivering quality products
• Drive for continuous improvement in service, quality and efficiency
• Confirm transportation arrangement for shipment of materials
• Communicate customer activity with Account Managers
• Support and respond to product inquiries/requests from both prospective and current customers
• Resolve issues and complaints, and implement solutions for the best customer experience
• Other Duties as assigned

Behaviors

See What Needs to Get Done

Sees possibilities and opportunities for how to contribute to the achievement of the Phibro goals

Gets It Done

Demonstrates clear motivation and focus on achieving measurable and tangible results. Consistently completes tasks and projects on time.

Gets It Done the Right Way

Works with high level of integrity at all times

Requirements and Qualifications

• Bachelor’s degree or related experience preferred
• Minimum of 3 years of customer service or sales experience
• Microsoft Office applications experience
• A minimum of 2 years ERP experience, preferred, not required
• Strong problem solving skills
• Strong organization skills, demonstrated ability to multi task and manage time with good attention to detail.
• Willing to travel on occasion

We offer excellent company benefits including group medical and dental insurance, life insurance, and a 401(k) plan.