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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

 

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.

 

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

 

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

 

The Customer Solutions Associate is an integral part of our Customer Service team based out of our US - Quincy, IL - Remote site.

 

Position Details

This position will provide sales support and superior customer service to domestic accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions.  Candidate must be driven by passion to help others.

Key Responsibilities

  • Accurately process sales orders to meet customer requirements
  • Promote customer loyalty by consistently delivering quality products
  • Drive for continuous improvement in service, quality and efficiency
  • Confirm transportation arrangement for shipment of materials
  • Communicate customer activity with Account Managers
  • Support and respond to product inquiries/requests from both prospective and current customers
  • Resolve issues and complaints, and implement solutions for the best customer experience
  • Following Regulatory and Audit guidelines as applicable
  • Other Duties as assigned

Behaviors

See What Needs to Get Done

Sees possibilities and opportunities for how to contribute to the achievement of the Phibro goals

Gets It Done

Demonstrates clear motivation and focus on achieving measurable and tangible results. Consistently completes tasks and projects on time.

Gets It Done the Right Way

              Works with high level of integrity at all times

Requirements and Qualifications

  • Bachelor’s degree or related experience preferred
  • Minimum of 3 years of customer service or sales experience
  • Microsoft Office applications experience
  • A minimum of 2 years ERP experience, preferred, not required
  • Strong problem solving skills
  • Strong organization skills, demonstrated ability to multi task & manage time with good attention to detail.
  • Willing to travel on occasion

 

We offer excellent company benefits including group medical and dental insurance, life insurance, and a 401(k) plan. 

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits. 

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Customer Service 
Location: US - Quincy, IL - Remote 
Work Schedule: Monday - Friday (Standard Work hours) 
 

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