About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

 

The Customer Service Representative is an integral part of our Customer Service team based out of our US - Quincy, IL - Office (MNNS) site.

 

Position Details

This position will provide sales support and superior customer service to domestic and international accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions.

Key Responsibilities

  • Accurately process domestic, Canadian, and international sales orders to meet customer requirements
  • Promote customer loyalty by consistently delivering quality products
  • Drive for continuous improvement in service, quality and efficiency
  • Confirm transportation arrangement for shipment of materials
  • Communicate customer activity with appropriate Sales Managers
  • Support and respond to product inquiries/requests from both prospective and current customers
  • Conduct telephone market surveys and cold call contact

Requirements/Qualifications

  • Bachelor’s degree in Biology or Business
  • Minimum of 3 years of customer service/sales or science related experience
  • Microsoft Office applications experience
  • A minimum of 2 years ERP experience, JDE preferred
  • Proven inside and/or outside sales effectiveness
  • Organized and detail oriented with demonstrated problem solving skills
  • Science/Biology backgrounds helpful
  • Spanish speaking is a plus
  • Willing to travel on occasion

 

We offer excellent company benefits including group medical and dental insurance, life insurance, and a 401(k) plan. 

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Customer Service 
Location: US - Quincy, IL - Office (MNNS) 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00