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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

 

The customer service associate is an integral part of our Customer Service team based out of our Omaha, Nebraska site.

 

Position Details

This position will provide sales support and superior customer service to account customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions. Specific responsibilities include but are not limited to:

Key Responsibilities
  • Accurate order entry/fulfillment and procurement services to meet customer requirements
  • Promote customer loyalty by consistently delivering quality products
  • Confirm transportation arrangement for shipment of materials
  • Communicate customer activity with sales representatives
  • Interface with appropriate internal functions to ensure processes are synchronized
  • Support and respond to product inquiries/requests from both prospective and current customers
  • Perform cold calls and conduct telephone market surveys when needed
  • Manage/maintain associated databases necessary to support customers
Key Competencies
Adaptable
Assessing and Understanding People
Attendance and Punctuality
Attentive Listening
Championing Customer Needs
Collaborative
Committed
Communicating Effectively
Customer Service Orientation
Demonstrating Beliefs and Principles
Detailed Oriented
Following Policies and Procedures
Interacting with People at Different Levels
Interpersonal Skills / Communication
Making a Strong Impression
Managing Time
Prioritizing and Organizing Work
Problem Solving
Showing Caring and Understanding
Skills
Proficiency in Microsoft Office Products
Must be proficient using Email, phones, cell phones, and office equipment.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Extensive client interaction skills.
Strong client satisfaction skills essential.
Strong empathic approach to client needs.
Extremely high level of attention to detail and high standard of quality.
Must be accurate, detail-oriented and thorough.
Able to identify and resolve problems in a timely manner.
Must have problem solving capabilities.
Education & Experience
  • Bachelor's degree is desirable
  • At least 3 years of customer service or sales experience
  • At least 2 years of ERP experience, JDE preferred
Physical Requirements
Required to sit frequently
Required to stand frequently
Required to talk or hear constantly
Required to walk frequently

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Customer Service 
Location: US - Omaha, NE - Vaccines 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00 

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