About Phibro Animal Health Corporation
Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.
The customer service associate is an integral part of our Customer Service team based out of our Omaha, Nebraska site.
This position will provide sales support and superior customer service to account customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions. Specific responsibilities include but are not limited to:
- Accurate order entry/fulfillment and procurement services to meet customer requirements
- Promote customer loyalty by consistently delivering quality products
- Confirm transportation arrangement for shipment of materials
- Communicate customer activity with sales representatives
- Interface with appropriate internal functions to ensure processes are synchronized
- Support and respond to product inquiries/requests from both prospective and current customers
- Perform cold calls and conduct telephone market surveys when needed
- Manage/maintain associated databases necessary to support customers
- Bachelor's degree is desirable
- At least 3 years of customer service or sales experience
- At least 2 years of ERP experience, JDE preferred
Phibro is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Business Unit: Animal Health & Mineral Nutrition
Division: Animal Health & Nutrition
Department: Customer Service
Location: US - Omaha, NE - Vaccines
Work Schedule: Monday - Friday (Standard Work hours)
Weekly Working Hours: 40.00