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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

 

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.

 

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

 

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

 

The Customer & Logistics Partner is an integral part of our Finance team based out of our Belgium - Wavre site.

 

Position Details

REPORT TO
Senior Director, EU Operations


RESPONSIBILITIES

Order management 
•    Receive, verify and process customer orders via various channels.
•    Ensure that all orders are correctly recorded in the company's order management system.
•    Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance.

Logistics coordinator
•    Plan and monitor the dispatch of orders in collaboration with the logistics department.
•    Inform customers of order status and any changes to delivery times.
•    Manage returns, exchanges and refunds in compliance with company policies.

Customer service
•    Act as the main point of contact for customers regarding their orders.
•    Respond promptly to customer inquiries and resolve order-related issues.
•    Maintain clear and professional communication with customers throughout the ordering process.

Order administration 

•    Maintain up-to-date order files, including purchase orders, invoices, and shipping documents.
•    Produce regular reports on order status, processing times, and overall performance.
•    Participate in forecast meetings

Process improvement
•    Identify inefficiencies in the order management process and propose solutions to improve them.
•    Participate in the implementation of new methods or technologies to optimize order processing.

Communication 
•    Working closely with the commercial, production, logistics, quality and finance teams to ensure a smooth workflow.
•    Facilitate communication between different departments to resolve potential problems before they affect customers.

Overall, Comply with Phibro internal/external controls, policies and product regulations, 

EDUCATION
•    Diploma, vocational training (apprentice) or appropriate professional experience can be substituted.
•    Ideally have a qualification in logistics or supply chain.
 
EXPERIENCE
•    Minimum 3 years’ experience of customer service and/or logistics in B2B (Business to Business) product sales.
•    Logistics experience ideally in the Pharmaceutical sector  or Animal Health/Nutrition. 
•    Experience with logistics/planning systems e.g. JD Edwards.

CORE COMPETENCIES
•    Customer-focused with exceptional interpersonal skills for effective stakeholder communication.
•    Flexible to business needs including availability to support by exception out of hours emergencies.
•    Proficiency in English/French (spoken and written); additional languages are advantageous.
•    Strong communication and conflict resolution skills.
•    Demonstrated problem-solving abilities and meticulous attention to detail.
 

To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits. 

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Animal Health & Nutrition 
Department: Finance 
Location: Belgium - Wavre 
Work Schedule: Monday - Friday (38 Hours) 

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