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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

 

Phibro’s Ethanol Performance (EPG) business helps to optimize customers’ plant operations through the highest quality products. 

 

The Technical Service Representative is an integral part of our Sales team based out of our US - Teaneck, NJ - Remote site.

 

Position Details

This position will function as a provider of technical services, supporting Phibro Ethanol product sales in a collaborative effort with the Phibro Ethanol sales and management staff to provide top-quality technical solutions to ethanol producers. This position will work within a team setting to provide customized service to the sales organization and customer base. The goal for this position is to achieve a high level of internal and external customer satisfaction within Phibro Ethanol’s sales and service organization.

Key Responsibilities

  • Develop and provide technical knowledge of assigned products and service applications to better serve the customer with value added consultation.
  • Drive Phibro Ethanol initiatives in areas of Technical Development and Implementation of a program solutions strategy for the Bio-fuels industry; includes effective management of new product implementation initiatives.
  • Assist in the development and execution of account strategies by building personal knowledge and reporting on one’s market and territory, Phibro Ethanol products and applications, as well as gathering relevant market intelligence in the space where Phibro provides products and services.
  • Collaborate with marketing to effectively promote Phibro products and services in product support literature, case studies, and in information broadcasting.
  • Maintain stewardship of Phibro Brand, Image and Identity Guidelines.
  • Utilize Phibro resources and training to develop strong working knowledge of product portfolio, including:
    • Know the scientific principles behind each product and their application
    • Position the features and benefits to meet customer needs, increase sales and Phibro results.

Customer Satisfaction:

  • Ensure high quality technical service support of customer base.
  • Design and execute customer support programs with guidance from leadership, peers, and account managers.
  • Work with sales and marketing departments to gather technical information, which can promote sales and new products within the biofuels and distilled spirits industry.

Key Competencies

Collaborative
Supporting Organizational Goals
Accountable
Adaptable
Business Acumen
Committed
Critical Thinking
Demonstrating Initiative
Demonstrating Tenacity and Perseverance
Detailed Oriented
Displaying Technical Expertise
Driving for Results
Establishing Relationships
Interacting with People at Different Levels
Leveraging Opportunities
Negotiating Agreements
Problem Solving
Communicating Effectively

Skills

Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
Proficiency in Microsoft Office Products
A motivated self-starter, work well in groups and demonstrate excellent customer service.
Ability to think strategically and systemically.
Strong negotiation skills and project management experience.

Education & Experience

  • Bachelor’s degree in science or engineering required. Microbiology or related discipline (biology, biochemistry, analytical chemistry. chemical engineering, etc.) preferred.
  • Actively report and record information on customer interaction (CRM) as well as monthly performance metrics.
  • Ability to travel, expectation is approximately 30-50%.

Technical:

  • Significant knowledge in the area of biology, chemistry, biochemistry, microbiology or related discipline
  • A strong background in fermentation/bioprocesses and/or chemical production is a significant plus
  •  Ideal candidate has a minimum of 3 years of industry experience
  •  Previous experience with SAS JMP software a significant plus

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Ethanol Performance Group 
Department: Sales 
Location: US - Teaneck, NJ - Remote 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00 

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