About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded organization with a rich history spanning nearly 100 years of service. The Company is a global manufacturer of medicated feed additives, feed ingredients, advanced nutrition solutions, vaccines and specialty chemicals for various industrial markets. Phibro’s revenues are in excess of $820 million, and are supported by over 1500 employees worldwide.

 

Phibro’s Ethanol Performance (EPG) business helps to optimize customers’ plant operations through the highest quality products. 

 

The Senior Technical Service Representative is an integral part of our Sales & Marketing team based out of our US - Teaneck, NJ - Remote site.

 

Position Details

This position will function as a provider of technical services, supporting Phibro EPG product sales in a collaborative effort with the Phibro EPG sales and management staff to provide top-quality technical solutions to ethanol producers.  This position will work within a team setting to provide customized service to the sales organization and customer base.  The goal for this position is to achieve a high level of internal and external customer satisfaction within EPG’s sales and service organization.

Key Responsibilities
  • Develop and provide technical knowledge of assigned products and service applications to better serve the customer with value added consultation.
  • Drive EPG initiatives in areas of Technical Development and Implementation of a program solutions strategy for the Bio-fuels industry; includes effective management of new product implementation initiatives.
  • Assist in the development and execution of account strategies by building personal knowledge and reporting on one’s market and territory, EPG products and applications, as well as gathering relevant market intelligence in the space where Phibro provides products and services.
  • Develop strategic planning for account coverage on technical support aspects.  Plan and schedule service calls on customers to solicit orders, maintain established relationships, provide continuing service, and answer inquiries and complaints.
  • Maintain required service activity tracking programs, shared network data storage sites, and assist with basic organization of resources.
  • Understands and capitalizes on industry trends and opportunities.
  • Excellent communication skills. Is able to communicate effectively to both technical and non-technical audiences.  Can communicate both vertically and horizontally within Phibro.
  • Ability to resolve conflicts, both internal and external to the organization.  Highly organized with the ability to contribute to functional control systems for the EPG FTS team.
Key Competencies
Collaborative
Prioritizing and Organizing Work
Supporting Organizational Goals
Managing Time
Accountable
Acting Strategically
Adaptable
Assessing and Understanding People
Attentive Listening
Business Acumen
Championing Customer Needs
Committed
Communicating Effectively
Creating and Maintaining Networks
Critical Thinking
Customer Service Orientation
Demonstrating Initiative
Demonstrating Tenacity and Perseverance
Detailed Oriented
Displaying Confidence and Composure
Displaying Technical Expertise
Driving for Results
Establishing Relationships
Interacting with People at Different Levels
Leveraging Opportunities
Making Convincing Arguments
Making a Strong Impression
Negotiating Agreements
Problem Solving
Using Computers and Technology
Skills
Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Extensive client interaction skills.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
Must have proven sales skills and previous contact with clients and their operation.
Must have sales skills to effectively help the client to overcome obstacles.
Strong client satisfaction skills essential.
Strong empathic approach to client needs.
Proficiency in Microsoft Office Products
A motivated self-starter, work well in groups and demonstrate excellent customer service.
Education & Experience
  • Degree in Chemical Engineering or similar discipline (biosystem engineering, bioprocess engineering, etc.)  or minimum 10 years related experience with a Bachelor’s degree in Microbiology/Chemistry.
  • Actively report and record information on customer interaction (CRM) as well as monthly performance metrics.
  • Ability to travel, expectation is approximately 50%

 

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Animal Health & Mineral Nutrition   
Division: Ethanol Performance Group 
Department: Sales & Marketing 
Location: US - Teaneck, NJ - Remote 
Work Schedule: Monday - Friday (Standard Work hours) 
Weekly Working Hours: 40.00 


Nearest Major Market: Minneapolis